Shipping and Returns

 

Standard Shipping

We offers a flat rate shipping fee of $10 to all Australian customers. All orders are dispatched within 2 or 3 business days.

 

Free shipping

All order over $100 qualify for FREE standard shipping and handling, anywhere in Australia.

 

International delivery

To receive our items outside Australia, we will calculate the shipping cost and advice you of delivery options depending on the delivery address, so please email us at hello@minista.com.au.

 

Return & Exchange

We accept returns and exchanges on a full-priced item, in original conditions with its tags.
You need to contact and return to us within 14 days of receiving your order for a refund or exchange.
All customers need to provide postage at their own cost.
If the item is not in original condition, the returned item WILL NOT be sent back to the consumer.

 

Sale items (including discount codes)

Please note that any merchandise bought using a promotion code or during a sale is non-refundable and/or non-exchangeable.

 

Refunds

Refunds will be reversed into the original form of payment.
Refunds may take 3-10 business days to appear on your bank statement depending on your credit card provider.
The total amount of the refund will be minus any shipping charges.

 

Faulty and damaged goods

We sincerely apologise for any inconvenience cause by receiving a faulty product. Please advise us immediately by emailing hello@minista.com.au